For Hoteliers - Getting Started

I'm a Hotelier and I use Idem - All the Help you need to get the most from Idem Group

Steven Hopkinson avatar Matthew Howden avatar McLaren Live Chat avatar
47 articles in this collection
Written by Steven Hopkinson, Matthew Howden, and McLaren Live Chat
Create New Blocks

Room Block setup

Step one to creating a new room block
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Written by Matthew Howden
Updated over a week ago

Add Contracted + Pre & Post & important dates to your block

Adding important dates to your room block
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Written by Matthew Howden
Updated over a week ago

Invite booker (pco/event planner/client contact)

How does my event planner customer get access to IDEM?
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Written by Matthew Howden
Updated over a week ago

Managing Taxes & Fees

Should I Include or Exclude taxes and fees in the rate the guest pays?
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Written by Matthew Howden
Updated over a week ago

Understanding Sub-Blocks

What is a Sub-block and why should I add them?
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Written by Matthew Howden
Updated over a week ago

Add / Edit / Delete sub-blocks

Sub-block management
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Written by Matthew Howden
Updated over a week ago

Setting up a Sub-block

Creating a new sub-block. Adding Room Types, Inventory and Rates
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Written by Matthew Howden
Updated over a week ago

How do I duplicate a sub-block?

My event has multiple attendee types, how do I copy a sub-block to save me time?
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Written by Matthew Howden
Updated over a week ago

What is Show Grid Rate and what does it do?

What happens when I toggle the Grid Rate On or Off?
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Written by Matthew Howden
Updated over a week ago

Cancellation & Booking Policies

Managing your cancellation and booking policies
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Written by Matthew Howden
Updated over a week ago

Managing Rate Plans

Reduce workload and improve the guest experience with Rate Plans
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Written by Matthew Howden
Updated over a week ago

Collecting credit card payments from guests

Can I use IDEM to process credit card payments and collect prepayments from guests? Can guests pay for their booking using online?
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Written by Matthew Howden
Updated over a week ago

Preview Block setup

How do I check all the block details I entered are correct?
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Written by Matthew Howden
Updated over a week ago

Preview invite message to Booker.

As a Hotelier, I want to invite my event planner customer to use Idem to manage their group reservations.
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Written by Matthew Howden
Updated over a week ago

Add event images

Step two to creating a new room block
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Written by Matthew Howden
Updated over a week ago